Orange and 3 in a 3G coverage disagreement
Monday, November 23rd, 2009Orange has claimed they have greater 3G coverage than 3 – 3 have complained about the £4 million 3G coverage campaign being run by Orange.
Orange has hit back at their rivals 3, by complaining to the ASA – Advertising Standards Association. The massive £4 million campaign which is running until the middle of December, can be found across buses, digital panels, airports, train stations and shopping malls, which claim Orange’s 3G network covers a massive 93% of the UK’s population.
The battle started with the above campaign, 3 came into the equation, when they claimed ‘that if measuring network coverage by population and geographically, it has a bigger 3G network than Orange’.
3’ complaint is at the moment being looked into by the ASA and apparently will take up to five weeks to process.
An Orange spokesperson said ‘According to the figures posted by each of the UK mobile operators, the Orange 3G network covers more of the British population than any other operator. The percentages regarding 3G population coverage are based on the most up-to-date figures that each company has published.
“The figure that 3 has published shows that we have a greater 3G population coverage than they do. We think that’s something to shout about and that’s why we’re telling our customers – and theirs – about it.”
A 3 spokesperson said: “We’re confident that we have the biggest 3G network in the UK, both in terms of geographic and population coverage, built on a 9,192 site network that grows by around 150-sites each week.
“But it’s no surprise consumers are being confused about coverage. Right now each operator chooses a population coverage measurement that suits it. We currently claim 92 per cent coverage. We could use a measure used elsewhere in the industry that would boost our claimed population coverage to 95 per cent in an instant, without reaching a single extra customer.
“We’re happy to open up our network to a third-party to judge. We’d like to see a common standard applied across the industry, to give consumers a more realistic picture of 3G coverage available to UK consumers on all networks.”
The ASA will determine who is right in the coverage row, if anyone, meanwhile, another network came under fire from the ASA with its summer advertising campaign. Vodafone claimed it had abolished roaming, which made customers think Vodafone had removed roaming rates permanently rather than just in the summer or 2009. They received 21 complaints questioning this campaign.
The network did say they had stated the dates in the campaign. The ASA said: “The ads must not appear again in their current form. We told Vodafone to ensure that significant conditions of promotions were made clear, and did not contradict the main claim, in future ads.”
Companies will continue to battle their advertising campaigns as long as they continue to be misleading.







